Bubba Blue eGift Card

At Bubba Blue, we care about the quality of our products.

We only accept return of goods under some reasonable circumstances.
The below terms apply to retail orders.

RETURN OF GOODS PURCHASED FROM BUBBABLUE.COM.AU

Faulty Goods
In the unlikely event you have received goods that are defective or damaged,
please contact us as soon as possible so that we can organise the prompt
replacement or refund (if applicable) of your goods. Please supply a photo and your proof of purchase in your communication.

Change of Mind
If you change your mind for any reason on a full price item, you may return the product unused and unopened, in its original condition and in its original packaging within 14 days of purchase, for a refund, with the exception of the below:

We do not accept change of mind return for:
• reduced price items purchased during online sale events
• items listed on our sale page
• items marked as bundles
• items marked as clearance
• personal use products such as hand sanitiser and skin care
• items damaged through normal wear and tear
• items with damaged or opened packaging
• used items or items without their original packaging

Please note that if we find that the product has not been returned to us in a fully re-saleable condition (ie damaged item or packaging), we reserve the right to decline a refund on the item, or deduct up to 50% of the original
selling price from the refund amount.

To initiate a return please email: customerservice@bubbablueonline.com.au for further instructions. 

Please ensure your item is eligible for return as listed above, indicate the reason for return, your invoice number, and in the unlikely event your item is damaged or faulty - please include a
photo of the item outlining the damage.

Postage will not be refunded for a change of mind and the return postage is to be covered at your own cost. We do not offer exchanges. If you would like to
replace the item you have returned, please place a new order through the website for the replacement product you are after.

RETURN OF GOODS FROM RESELLERS OUTSIDE OF BUBBABLUE.COM.AU

We do not replace or refund items purchased from stockists or resellers outside www.bubbablue.com.au for change of mind purchases.

Please contact the store or merchant you purchased the product from directly and find out about their return policy.

CANCELLATION OF ORDERS
To cancel or modify an order, please contact us immediately.

Due to the fast turnaround on orders, please note that we do not accept cancellations or modification for orders that have already been shipped and that in some instances it may be too late to
cancel.